Hartlepool Citizens Advice Bureau has used the money they received from the Access to Justice Foundation to maintain a ‘Telephone Advice Helpline’ for 18 hours a week. An example of their invaluable work involves the advice they gave to a 27 year old student in part time employment. The CAB immediately recognised that he was being underpaid, He was advised to raise a grievance with his employer and, if the matter was still unresolved, to make a claim to the Employment Tribunal. Two weeks later, the client informed the CAB that his employer had conceded, and had now increased his pay to the national minimum wage and allowed him to have paid holidays.