For a society where everyone has access to justice

Sandra*, a single mother who suffers from a combination of physical and mental health problems, faced destitution and the prospect of being homeless when her benefits were refused. That’s when a local advice charity stepped in, appealing the decision and restoring the correct level of benefits.

Don* asked for an online delivery to be left by his garage. He came home from work to find his garage door had been forced open and his purchase left inside. Following the advice of his local advice agency Don had the confidence to take his complaint to the company. The company paid in full for the damage caused.

Faruq*, a single father of two children, was living in private rented accommodation. He was dismissed from his job as a builder, due to heart disease which limited his physical ability. His application for additional benefits was refused. Specialist advisors helped Faruq successfully challenge the decision and identify the benefits that he was eligible for. Faruq was able to enforce his rights and secure sufficient income to support his family.

Han*, who experienced significant mental health issues was refused disability benefits. Unable to work, she didn’t have enough money to buy food or pay her bills. Her friend brought her to the local advice agency where an adviser helped her successfully appeal the decision so she could eat and heat her flat.

Lin* and her young child were facing street homelessness. That night the Law Centre immediately submitted a review and a request for accommodation. The Council confirmed that accommodation would be provided by 3pm that same day.

Fred* was an 18 year old care leaver who had been sleeping in a tent for a year as he had been provided with no support or advice on leaving care. A concerned neighbour brought him to the advice centre. They liaised with the local authority and he was housed and provided with support to help him build a new life.