It included presentations from DG Legal on Compliance Champion, Grapple, Access Social Care on the Alice Chatbot, The Advisors Toolbox , Northumbria University on two access to justice projects, the Greater London Authority on immigration innovation research, and LawTech UK on their Bridge programme.

Key learnings include:

• In addition to making tools accessible, users may also benefit from additional triage before engaging with a tools to ensure they understand the action they are taking and any alternatives.
• One of the most successful JusticeTech tools developed by the access to justice community has required a £500,000 investment over a 5 year period.
• Given the size of this single investment, it is vital that we explore opportunities to build on existing tools and technologies to develop alternative and additional modules.
• Barriers to accessing advice can be both practical and personal/ cultural, unless we are vigilant there is a potential to replicate and amplify barriers and bias in tech solutions.
• Given this learning, JusticeTech would be most beneficial when designed for specific user intersections.